Terms of Use / Privacy Policy

Member1 Clinics, LLC and its affiliates (collectively “M1C”) provide all information on this site (together with all content and the underlying source HTML files that implement the hypertext features, collectively this “Site”) exclusively under the following Terms and Conditions and all applicable laws:

Ownership, License and Restrictions on Use

All rights, title, and interest (including all copyrights, trademarks, and other intellectual property rights) in this Site belong to Member1 Clinics, LLC. In addition, the names, images, pictures, logos, and icons identifying M1C products and services are proprietary marks of M1C and/or its subsidiaries or affiliates. Nothing contained herein shall be construed as conferring any license or right, by implication, estoppels or otherwise, under copyright, trademark, or other intellectual property rights.

You are hereby granted a non-exclusive, non-transferable, limited license to view this Site, and to download and/or print insignificant portions of materials retrieved from this Site provided (a) it is used only for informational, non-commercial purposes, and (b) you do not remove or obscure the copyright notice or other notices. Except as expressly provided above, no part of this Site, including but not limited to materials retrieved there from and the underlying code, may not be reproduced, republished, copied, transmitted, or distributed in any form or by any means, without the express written permission of M1C.

Commitment to Privacy

The appropriate collection, use, and disclosure of patients’ personal health information is fundamental to our day-to-day operations and to patient care. Protecting the privacy and the confidentiality of patient personal information is paramount to the staff of M1C and all its Clinic Partners. Every member of M1C is obliged to abide by our commitment to privacy in the handling of personal information. This policy was last modified on 1/6/24.

Applicability of This Privacy Policy

Our Privacy Policy attests to our commitment to privacy and demonstrates the ways we ensure that patient privacy is protected. Our Privacy Policy applies to the personal health information of all our patients that is in our possession and control. Personal health information is also collected, maintained, and protected by each of our Clinic Partners.

What is Personal Health Information?

Personal health information means identifying information about an individual relating to their physical or mental health (including medical history), the providing of health care to the individual, payments or eligibility for health care, organ and tissue donation and health number.

Our Privacy Policy reflects our compliance with fair information practices, applicable laws, and standards of practice.

Accountability

We take our commitment to securing patient privacy very seriously. Each physician and employee of M1C is responsible for the personal information under his/her control. Our employees are informed about the importance of privacy and receive information periodically to update them about our Privacy Policy and related issues. All M1C Clinic Partners have agreed to and are held to the same standards of accountability.

Why We Collect Information

We ask you for information to establish a relationship and serve your medical needs. We obtain most of our information about you directly from you, or from other health practitioners whom you have seen and are authorized to disclose to us. We will limit the information we collect to what we need for those purposes, and we will use it only for those purposes. We will formally request your consent if we wish to use your information for any other purpose.

Consent

You have the right to determine how your personal health information is used and disclosed. For most health care purposes, your consent is implied as a result of your consent to treatment, however, in all circumstances express consent must be written. PHIPA permits certain collections, uses, and disclosures of the PHI, despite the consent directive; healthcare providers may override the consent directive in certain circumstances, such as emergencies; and the consent directive may result in delays in receiving health care, reduced quality of care due to healthcare provider’s lacking complete information about the patient, and healthcare provider’s refusal to offer non-emergency care.

Limiting Use, Disclosure and Retention

The information we request from you is used for the purposes defined. We will seek your consent before using the information for purposes beyond the scope of the posted Privacy Statement. Under no circumstances do we sell patient lists or other personal information to third parties.

There are some types of disclosure of your personal health information that may occur as part of M1C fulfilling its routine obligations. This includes consultants and suppliers to M1C, on the understanding that they abide by our Privacy Policy, and only to the extent necessary to allow them to provide business services or support to M1C.

We will retain your information only for the time it is required for the purposes we describe and once your personal information is no longer required, it will be destroyed. However, due to our on-going exposure to potential claims, some information is kept for a longer period.

Protecting Your Information

We protect your information with appropriate safeguards and security measures. M1C maintains personal information in a combination of paper and electronic files. Access to personal information will be authorized only for physicians and employees associated with M1C and its Clinic Partners, and other agents who require access in the performance of their duties, and to those otherwise authorized by law.

We provide information to healthcare providers acting on your behalf, on the understanding that they are also bound by law and ethics to safeguard your privacy. Other organizations and agents must agree to abide by our Privacy Policy and may be asked to sign contracts to that effect. We will give them only the information necessary to perform the services for which they are engaged, and will require that they not store, use, or disclose the information for purposes other than to carry out those services.

Our computer systems are password-secured and constructed in such a way that only authorized individuals can access secure systems and databases.

Correcting Errors in Personal Health Information

If you find errors of fact in your personal health information, please notify us as soon as possible and we will make the appropriate corrections. We are not required to correct information relating to clinical observations or opinions made in good faith. You have a right to append a short statement of disagreement to your record if we refuse to make a requested change. If we deny your request for access to your personal information, we will advise you in writing of the reason for the refusal and you may then challenge our decision.

Email Messaging

We suggest that you do not include personal information in any email correspondence with M1C or any of its partners. E-mail is not necessarily secure against interception. If your communication is very sensitive, you should not send it electronically unless the e-mail is encrypted or your browser indicates that the access is secure.

Text Messaging

M1C offers complimentary SMS text messaging services to help Members stay informed about upcoming MetaClinic appointments, links to valuable medical information, and other communications we feel are necessary to best advocate for each Member’s personal health.

By contacting 844-M1-CLINICS (612-5464), you give consent to receive text messages. If you do not want to receive text messages from us, type the word STOP in response to any text message. You may resume messaging by replying START to any message, or by contacting the M1C Care Team by phone or email. Your consent to receive these text messages is not required as a condition of being an M1C Member. Texts may be sent using an automatic telephone dialing system. Message frequency may vary. Standard message and data rates may apply.

If you have questions about SMS text services or need help, contact us at  844-M1-CLINICS (612-5464) or email us at MemberCareTeam@Member1Clinics.com.